Privacy Policy & Terms of Service

Privacy Policy

GoAquatix is committed to protect the privacy of our individuals who visit our website (“Visitors”) and individuals who register to use the GoAquatix Services on behalf of GoAquatix Clients (“Users”) (collectively “you” or “your”). This Privacy Policy applies to your data provided on or through the GoAquatix website located at www.gpaquatix.com, the GoAquatix web application owned and operated by GoAquatix, and the services offered by GoAquatix through the website and apps (collectively, the “Services”). This Privacy Policy describes GoAquatix’s privacy practices in relation to the use of our website, apps and Services. It also describes the choices available to you with regard to the use of your personal information and how you can access and update this information. The use of information collected through the GoAquatix Services shall be limited to the purpose of providing the Services for which the User or Client has engaged GoAquatix.

IF YOU ARE AN EMPLOYEE OF A CLIENT THAT USES THE GOAQUATIX SERVICES, THIS PRIVACY POLICY DOES NOT APPLY TO YOU OR YOUR USE OF THE SERVICES. PLEASE REFER TO YOUR EMPLOYER’S PRIVACY POLICY, WHICH APPLIES TO THE COLLECTION, USE, PROCESSING AND RETENTION OF YOUR PERSONAL INFORMATION. INDIVIDUAL EMPLOYEES OF OUR CLIENTS WHO SEEK ACCESS, OR WHO SEEK TO CORRECT, AMEND, OR DELETE INACCURATE DATA SHOULD DIRECT THEIR REQUESTS TO THEIR EMPLOYERS WHO ARE GOAQUATIX’S CLIENTS. GOAQUATIX CLIENTS ARE ABLE TO REMOVE AND UPDATE PERSONAL INFORMATION AND DATA WITHOUT GOAQUATIX’S INVOLVEMENT.

Things You Should Know

When a User registers with GoAquatix, information is needed such as the User’s name, company name, business address, and contact telephone number and email address. A billing address and credit card information is also required if the User has chosen a paid account. When a Visitor contacts us and/or requests information about GoAquatix, we will collect the Visitor’s email address and other contact information so that we may fulfill the Visitor’s request. Some information provided to us may individually identify you, and that information may be referred to in this Privacy Policy as “Personal Information.”

GoAquatix uses information, including Personal Information, provided by you for purposes such as processing and fulfilling orders, billing, service improvement, research, and for other general purposes.

GoAquatix will not make your information, including Personal Information, available to any other parties except as provided in this Privacy Policy. We will not sell, rent, exchange or share your personal information with any third-parties without permission from you.

GoAquatix will share your information in order to respond to investigations, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of GoAquatix’s Terms of Service, or as otherwise required by law.

If GoAquatix is involved in a merger, acquisition, or sale of all or a portion of its assets, your Personal Information may be transferred to the acquiring person or entity and you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

All of your Personal Information remains private and confidential. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, the GoAquatix web application owned and operated by GoAquatix, or the services offered by GoAquatix through the website and apps, please contact us.

GoAquatix and its representatives will never request your account credentials. You should never share your GoAquatix account information with anyone else, including your username and password. We recommend that you use a unique password for your GoAquatix account that is not associated with other websites. You should check your GoAquatix account regularly to ensure that your Personal Information has not been tampered with or altered.

Any suspicious activity regarding your account, including automated messages or calls from parties you cannot identify, should be reported to your site administrator and GoAquatix at contact us.

GoAquatix will send a welcome email and email account holders for billing purposes, and at times will send GoAquatix service-related announcements. You cannot opt out of service related emails if you are an account holder, as this is part of the GoAquatix services. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in each of these emails, or you can contact us.

You may correct, update, amend, or delete/remove Personal Information by making the change on our member information page, our contact us page, by telephone or postal mail at the contact information listed below. If you no longer desire to use our Services, you may deactivate the Services by contacting us by telephone or postal mail at the contact information listed below. We will respond to your requests regarding changes to Personal Information or Service changes within 30 days.

We will retain your information for as long as your account is active or as needed to provide you with Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

GoAquatix uses a technology called “cookies” to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use Session Cookies to track your Login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use Persistent Cookies to determine from where you were referred to our website, as well as the last user ID that you used to log in. GoAquatix may set and access GoAquatix cookies on your computer; cookies are required to use the GoAquatix Services. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. Click here for information on cookies. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

The use of cookies by our partners and affiliates is not covered by this Privacy Policy. We do not have access or control over those cookies. Our partners and affiliates use session ID and persistent cookies to better gauge interest in our products.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track Visitors’ and Users’ movements around the website and to gather demographic information about our user base as a whole.

We link this automatically-collected data to Personal Information. IP addresses are tied to Personal Information to better gauge our Visitors’ and Users’ needs and provide specific information to best serve them.

We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking preferences-mgr.truste.com.

We use Google AdSense to publish ads on this site. When you view or click on an ad, a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: www.google.com/privacy_ads.html.

Our website includes links to other websites whose privacy practices may differ from those of GoAquatix. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

What this Privacy Policy Covers?
This privacy policy covers treatment of personally identifiable information collected by this GoAquatix App.

Collection and Use of Personal Information
While using GoAquatix app – Pool Management Standard App, we would collect & store following information:

1.Camera- We capture images from camera and sent it to our server. We do not share this with any third parties.
2.Gallery- We access gallery to get images and the selected image by current logged in user is sent to our server. We do not share this with any third parties.
3.Device ID- We may store your device id  to help us uniquely identify you for sending push notifications. 
4.GPS location- We may track your current GPS location to display nearby pools.
5.Device Make, operator name- We collect device type for you to optimize certain features for your device type.
6.Contacts- We ask for permissions to read and write contacts so that we can initiate calling during any emergency from the device.

Information Sharing and Disclosure
We do not share any of your personal information to any third parties. We may disclose your personal information to affiliates who work with us to provide services requested by you. We will share personal information for these purposes only with affiliates whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We may otherwise disclose your personal information when: We have your express consent to share the information for a specified purpose; We need to respond to subpoenas, court orders or such other legal process; We need to protect the personal safety of the users of our GoAquatix- pool management  App or defend the rights or property; We find that your actions on our Sites violate the Terms of Use document or any of our usage guidelines for specific products or services.

GoAquatix may update this Privacy Policy, and will notify account holders of significant changes in the way we treat any Personal Information, by sending a notice to the primary email address specified in your GoAquatix account. We may also place a prominent notice on our website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

For questions related to this Privacy Policy, contact privacy@goaquatix.com or at:

GoAquatix
424 E. Central Blvd
Suite 309
Orlando, FL 32801
USA

GoAquatix and the EU-U.S. Privacy Shield

GoAquatix complies with the EU-U.S. Privacy Shield Framework designed by the U.S. Department of Commerce and European Commission regarding the collection, use, and retention of Personal Information transferred from the European Union to the United States. GoAquatix has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

GoAquatix’s participation in the Privacy Shield applies to all Personal Information that is subject to this privacy policy and is received from individuals who are resident in the European Union, European Economic Area and Switzerland. GoAquatix will comply with the Privacy Shield Principles in respect of such Personal Information.

GoAquatix’s accountability for Personal Information that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles located at https://www.privacyshield.gov/EU-US-Framework. In particular, GoAquatix remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless GoAquatix proves that it is not responsible for the event giving rise to the damage.

We encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint regarding our handling of your data. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

For human resources data of EU residents we have agreed to cooperate with local Data Protection Authorities. GoAquatix has chosen to cooperate with EU Data Protection Authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). Please contact us to be directed to the relevant DPA contacts.

As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. GoAquatix is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Have more questions? We’re here to help, so please contact us.
Information Related to Data Collected through the GoAquatix Services.

GoAquatix collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

Choice

If you are an employee of one of our Clients and would no longer like to be involved with one of our Clients that use our Services, please contact the Client with whom you interact directly.

Service Provider, Sub-Processors/Onward Transfer

GoAquatix may transfer Personal Information to companies that help us provide our Services. To the extent applicable, such transfers are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our Clients.

Access to Data Controlled by our Clients

GoAquatix has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his/her request to the applicable GoAquatix Client (the data controller). The Client is able to remove the data without GoAquatix’s involvement. However, if the Client requests GoAquatix to remove the data, we will respond to their request within 30 business days.

Data Retention

GoAquatix will retain Personal Information we process on behalf of our Clients for as long as needed to provide services to our Clients. GoAquatix will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.